Reference

How dk wine Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is collected only to run your account and process your transactions. Access to and use of dk wine depends on your local law and eligible regions.

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What We Collect and Why We Hold It

dk wine Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments — your name, email address, phone number, and wallet details for bKash, Nagad, or Rocket. We also log device and session data to keep your account secure across mobile

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and desktop. This data is used strictly for account management, payment processing, fraud prevention, and customer support. We do not sell your personal information to third parties. Retention periods follow applicable data protection requirements: active account data is held while your account remains open; transaction records
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are kept for the period required under financial compliance rules. If you close your account, we will delete or anonymise personal data that is no longer required, subject to any legal retention obligations. Cookies and similar tracking tools are used to maintain your session, remember your
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preferences, and measure how the site performs — you can manage cookie preferences through your browser settings. Our site is intended for eligible regions only; availability depends on your local law. If you are accessing from Bangladesh, please confirm that online account activity is permitted under
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the laws applicable to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at every layer of your account — from the moment you log in on mobile to the point your bKash or Nagad transaction clears. Here is what that looks like in practice.

Encrypted Connections

All data between your device and our servers travels over SSL. This covers login, payment entry, and account updates whether you are on mobile data or Wi-Fi.

Payment Data Handling

We do not store full wallet credentials. When you transact via bKash, Nagad, or Rocket, only the reference and amount are retained for your transaction record.

Account Access Controls

Your account is protected by password and OTP verification. If we detect an unusual login attempt, we flag it and may ask you to re-verify before granting access.

Data Requests and Deletion

You can request a copy of your personal data or ask us to delete it by contacting support. We will confirm receipt and act within a reasonable timeframe under applicable rules.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team is available to help. Raise a privacy request through any of the channels below and we will respond as quickly as we can.

Team online

Live Chat

Start a chat from the account menu. Available during support hours for privacy queries, data access requests, and account-level questions.

Email Support

Send your privacy request to our support address. Include your registered phone number so we can locate your account quickly.

Help Centre

Our help pages cover data requests, cookie settings, and account deletion steps. Check there first for common privacy questions.

Common Questions About Your Data

Straight answers to what people actually ask about privacy on dk wine.

We collect your name, phone number, email address, and the wallet details you use for bKash, Nagad, or Rocket deposits. Device and session data is also logged for security purposes.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with service providers bound by confidentiality obligations.

Active account data is held while your account is open. Transaction records are kept for the period required under financial compliance rules. Inactive data is deleted or anonymised when no longer needed.

Yes. Contact our support team via live chat or email with your registered phone number. We will locate your account and provide the data we hold on you.

Send a deletion request through live chat or email support. We will process it subject to any legal retention obligations and confirm once your data has been removed or anonymised.

Cookies maintain your session, remember your preferences, and help us measure site performance. You can manage or disable cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoDk Wine Banking AccountRegister

How dk wine Handles Your Personal Information

How We Protect and Manage Your Information

Encrypted Connections

Payment Data Handling

Account Access Controls

Data Requests and Deletion

Reach Us About Your Data

Live Chat

Email Support

Help Centre

Common Questions About Your Data

01 What personal data does dk wine collect when I open an account?

02 Does dk wine share my data with other companies?

03 How long do you keep my account information?

04 Can I request a copy of my personal data?

05 How do I ask dk wine to delete my data?

06 How does dk wine use cookies?

Privacy Policy

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